General Terms and Conditions
At Phonix, we value transparency and professionalism in every transaction. These General
Terms and Conditions outline the policies that govern all purchases, orders, and product collections from
Phonix. By placing an order with us, you acknowledge and agree to the terms below.
1. Product Warranty and Responsibility
- All products sold by Phonix are covered exclusively by the manufacturer’s limited warranty.
- Phonix does not provide direct warranty or repair services. Any warranty claims must be directed to
the manufacturer.
- While every effort is made to ensure accuracy, Phonix is not responsible for typographical or
clerical errors on product listings, invoices, or communications.
- Phonix guarantees that the correct part number and model will be shipped as ordered. However, it is
the customer’s responsibility to verify all product specifications directly with the manufacturer
prior to purchase.
2. Cargo Inspection and Claims
- Upon receipt of merchandise, any visible damage to the packaging must be noted on the delivery
receipt before signing for acceptance.
- If no such notes or remarks are made at the time of delivery, no insurance claim will be filed, and
Phonix will not be liable for damages discovered after acceptance.
3. Orders
3.1 Order Submission
- All orders must be made official through a signed Purchase Order (PO).
- Once the order has been invoiced, a notification will be sent—by letter and/or email—authorizing the
customer to collect the merchandise.
3.2 Payment Terms for Cash Orders
- The maximum payment period for cash orders is 72 business hours from the date of invoice.
- After that period, customers may request an extension of up to 7 additional business days by paying
a 10% advance of the total order amount.
- The 10% advance payment must be received within 24 business hours following the expiration
of the initial 72-hour period; otherwise, the order will be automatically cancelled.
- If the remaining 90% balance is not paid within 7 business days after the advance payment,
the order will also be cancelled.
3.3 Restocking Fee for Cancelled Orders
- For all cancelled orders, an 8% Restocking Fee (based on the total order value) will be invoiced as
a penalty.
- In the case of advance payments, this fee will be deducted from the amount paid, and any remaining
balance will be refunded.
- Customers with outstanding penalties or cancelled orders will have their accounts suspended,
preventing further purchases or access to the online platform.
3.4 Credit Orders
- Customers with approved credit must have their accounts in good standing before placing a new order.
- If the credit limit does not cover the full order amount, the customer must release credit by paying
existing outstanding balances.
- Orders that exceed the approved credit limit will not be processed until sufficient credit is
available.
4. Pick-Up Policy
4.1 Conditions for Pick-Up
- For cash purchases, the total order amount must be fully paid before pick-up authorization.
- For credit purchases, the customer must be current on all payments, and the order must not exceed
the available credit limit.
- If a prior order is still pending payment or credit approval, no new orders will be processed or
delivered until the pending order is completed—even if new orders have already been paid.
4.2 Pick-Up Deadlines
- Customers must collect their merchandise within a maximum of 10 business days from the invoice or
authorization date.
- After this period, the order will be cancelled, and an 8% Restocking Fee will be applied. The
account will be temporarily suspended from making new purchases or accessing the platform.
4.3 Warehouse Collection Window
- Once the Warehouse marks an order as “Ready for Pick-Up”, the customer must collect it within 72
hours (3 business days).
- After that period, a storage fee of USD $30.00 per day will be charged.
5. Compliance and Enforcement
- Phonix USA reserves the right to refuse processing of new orders for customers with unpaid invoices,
overdue balances, or pending penalties.
- Modify these terms at any time, with prior publication on the official website.
- Enforce collection or penalty actions in accordance with the terms established herein.
6. Contact Information
For questions or clarifications regarding these Terms and Conditions, please contact our Sales
Administration team:
Request
